Terms and Conditions


Terms of Service

VOXIT provides World Wide Web page hosting. VOXIT reserves the right to suspend or cancel a customer's access to any or all services provided by VOXIT when VOXIT decides that the account has been inappropriately used or otherwise.

We reserve the right at any time to access, amend, remove or delete any or all data stored on our servers without your prior consent. When your account is closed, all files (including web pages, etc.) will be deleted. We reserve the right to cancel your account at any time without notice. To protect your privacy we never distribute your name or e-mail address to any third parties, unless instructed to do so by order of a Court.

Server Use

Personal accounts are to be used by the primary owner only. Personal account holders are not permitted to resell, store or give away web-hosting services of their website to other parties. Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Exceptions to this include ad banners, classified ads, and personal ads. You must not divulge your username or password to any other person, and you should take reasonable precautions to ensure that other people do not discover it. Customers may however resell our Reseller packages. VOXIT reserves the right to refuse service and/or access to its servers to anyone.

Back-ups

VOXIT will back-up your website data on a regular basis; however, it is recommended that you keep an independent backup of all data stored on your virtual server as we are unable to restore individual files on request. MYSQL hosting accounts are backed up daily and can be restored on request for a fee of £50 plus VAT.

Server Content

VOXIT do not allow any of the following content to be stored on its servers:

Illegal Material – This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any Federal, State or Local regulation.

Adult Material – Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of VOXIT.

Warez – Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.

Gaming websites – Includes pirated software, software downloads etc., and encrypting of any of the above.

Unlimited Use Policy

High bandwidth usage: VOXIT offers an unlimited use policy on its web hosting packages by maintaining very large ratios of bandwidth per customer. In rare cases, VOXIT may find a customer to be using server resources to such an extent that he or she may jeopardise server performance and resources for other customers. In such instances, VOXIT reserves the right to impose the High Resource User Policy for the consideration of all customers.

High Resource User Policy

Resources are defined as bandwidth and/or processor utilization. VOXIT may implement the following policy to its sole discretion:

When a website is found to be monopolising the resources available VOXIT reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers.

Payment Policies

VOXIT reserves the right to change prices of accounts or services at any time, all pricing is guaranteed for the period of prepayment. Payment is due each anniversary year or month following the date the account was established. Customers will automatically be invoiced again at the end of their prepay period unless closure notification has already been given. All payments are in UK sterling.

Cancellation and Refunds

VOXIT reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of service. If a customer contravenes VOXIT's terms of service a refund will not be issued in the event of a cancellation.

Customers may cancel their account at any time. Any incentives offered to customers when opening the account will also be cancelled. No refunds will be given unless the cancellation falls within the terms of VOXIT's Money Back Guarantee (see below).

Money Back Guarantee: New customers may cancel Entry Level Hosting, Business Hosting, Corporate Hosting (excluding the set-up fee) and Secure Hosting within fourteen days of their VOXIT Account creation date and be entitled to a full refund except in the following circumstances: Customers will not be entitled to a refund if they have previously had an account with VOXIT; if an account has previously been created at the same postal address; if data transfer has exceeded 1GB within the fourteen day refund period; if the product type has been changed within the first fourteen days; or if more than one product of the same type has been ordered within the first fourteen days. In addition, the Money Back Guarantee does not apply to Domain Name Registration, Web Forwarding, Reseller Accounts/Reseller Hosting Products, SQL 2000 Database Hosting, Dedicated Servers or any admin or upgrade fees. To request a refund under the terms specified above send a letter to VOXIT's accounts department with the following information: VOXIT Account code; transaction ID; value of transaction; credit card number used to make the purchase. This letter must be signed by the account holder.

All other fees charged are non-refundable.

Indemnification

The customer agrees that it shall defend, indemnify, save and hold VOXIT harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against VOXIT, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. The customer agrees to defend, indemnify and hold harmless VOXIT against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with VOXIT's servers; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from VOXIT's server.

Disclaimer

VOXIT will not be responsible for any damages your business may suffer. VOXIT makes no warranties of any kind, expressed or implied for services we provide. VOXIT disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by VOXIT, its employees, suppliers, customers or any third party. VOXIT reserves the right to revise its policies at any time.


Privacy Policy

This privacy policy sets out how "VOXIT" uses and protects any information that you give "VOXIT" when using this web site.

"VOXIT" is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

"VOXIT" may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from Saturday 1st January 2005.

What we collect

We may collect the following information:

  • full name and title
  • contact information including email address
  • demographic information such as address & post code, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers, services or other information which we think may be of interest using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

General website cookies

This website is built using standard HTML and open source PHP web technologies, as part of this we use the built in session cookie to manage your session. When you navigate to the site, the server establishes a unique session that last for the duration of your visit.

Measuring website usage – Google Analytics

Google Analytics uses cookies to define user sessions, as well as to provide a number of key features in the Google Analytics reports. Google Analytics sets or updates cookies only to collect data required for the reports. Additionally, Google Analytics uses only first-party cookies. This means that all cookies set by Google Analytics for our domain send data only to the servers for our domain. This effectively makes Google Analytics cookies the personal property of this website domain, and the data cannot be altered or retrieved by any service on another domain.

Cookies Set By Google Analytics

Google Analytics sets the following cookies as described in the table below. A default configuration and use of Google Analytics sets only the first 4 cookies in the table.

Setting the Scope of Site Content

Because any cookie read/write access is restricted by a combination of the cookie name and its domain, default visitor tracking via Google Analytics is confined to the domain of the page on which the tracking code is installed. For the most common scenario where the tracking code is installed on a single domain (and no other sub-domains), the generic setup is correct. In other situations where you wish to track content across domains or sub-domains, or restrict tracking to a smaller section of a single domain, you use additional methods in the ga.js tracking code to define content scope. See Domains & Directories in the Collection API document for details. Cookie Used: All Cookies

Determining Visitor Session

The Google Analytics tracking for ga.js uses two cookies to establish a session. If either of these two cookies are absent, further activity by the user initiates the start of a new session. See the Session article in the Help Center for a detailed definition and a list of scenarios that end a session. You can customize the length of the default session time using the _setSessionCookieTimeout() method.

This description is specific to the ga.js tracking code for web pages. If you use Analytics tracking for other environments—such as Flash or mobile—you should check the documentation for those environments to learn how sessions are calculated or established. Cookie Used: __utmb & __utmc

Identifying Unique Visitors

Each unique browser that visits a page on our site is provided with a unique ID via the __utma cookie. In this way, subsequent visits to our website via the same browser are recorded as belonging to the same (unique) visitor. Thus, if a person interacted with our website using both Firefox and Internet Explorer, the Analytics reports would track this activity under two unique visitors. Similarly if the same browser were used by two different visitors, but with a separate computer account for each, the activity would be recorded under two unique visitor IDs. On the other hand, if the browser happens to be used by two different people sharing the same computer account, one unique visitor ID is recorded, even though two unique individuals accessed the site. Cookie Used: __utma

Tracking Traffic Sources & Navigation

When visitors reach our site via a search engine result, a direct link, or an ad that links to our page, Google Analytics stores the type of referral information in a cookie. The parameters in the cookie value string are parsed and sent in the GIF Request (in the utmccvariable). The expiration date for the cookie is set as 6 months into the future. This cookie gets updated with each subsequent page view to our site; thus it is used to determine visitor navigation within our site. Cookie Used: __utmz

Custom Variables

We can define our own segments for reporting on our particular data. When we use the _setCustomVar()method in our tracking code to define custom variables, Google Analytics uses this cookie to track and report on that information. In a typical use case, we might use this method to segment our website visitors by a custom demographic that is selected on our website (income, age range, product preferences). Cookie Used: ___utmv

Website Optimizer

We can use Google Analytics with Google Website Optimizer (GWO), which is a tool that helps determine the most effective design for our site. When a website optimizer script executes on our page, a _utmx cookie is written to the browser and its value is sent to Google Analytics. See the Website Optimizer Help Center for more information. Cookie Used: ___utmx

For further information about the Cookies Google uses please visit this Cookie Information page.

How do I Control or Delete Cookies?

If cookies are not enabled on your computer is could mean that your experience with our website will be impacted. However, if you want to control or delete cookies you can do so.

Information on deleting cookies or controlling cookies is available at www.aboutCookies.org. To reiterate though, by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.


Acceptable Use Policy

Privacy Policy For Individuals Using This Website

VOXIT respects and protects the privacy of individuals that use the websites operated and owned by VOXIT. The following discloses the information gathering and dissemination practices for the websites operated and owned by VOXIT.

Use Of Personal Information Provided By The User

Where an individual provides personal information (e.g. name, address, telephone number etc) to VOXIT via its website for whatever purpose (e.g. registration, survey, feedback), it is made clear to the individual what the information collected will be used for and who it will be provided to. VOXIT will only use the information collected for the stated purpose.

At the current time, personal information provided, is only used by VOXIT. VOXIT does not sell, trade, provide or rent personal information to third parties. Specific personal information will be released where VOXIT is required to do so by law, e.g. court order. Transfer of data will be done on the express permission of the supplying individual.

All data received by VOXIT will be afforded protection, whether in a manual or electronic form in line with the principles of the Data Protection Act. When the data is no longer required or fit for purpose, it will be destroyed or expunged from system areas. Access to data supplied will only be used by relevant VOXIT staff; who will ensure that surreptitious viewing is prohibited to unauthorised individuals.

Cookies

VOXIT uses Cookies for session information once logged in.

* Cookies are pieces of information generated by a Web server and stored in the user's computer, ready for future access. Cookies are embedded in the HTML information flowing back and forth between the user's computer and the servers. Cookies were implemented to allow user-side customization of Web information. For example, cookies are used to personalize Web search engines, and to store shopping lists of items a user has selected while browsing through a virtual shopping mall.

Scope Of This Privacy Policy

This privacy policy only covers the websites belonging to and operated by VOXIT. Links within this site to other websites are not covered by this policy.

Changes To This Privacy Policy

VOXIT may amend this policy from time to time. If substantial changes are made to the way in which VOXIT obtains and uses your personal information the website will show prominently any announcement to this effect.

Questions / Enquiries

If a user has any questions or enquiries about this policy or personal data provided to VOXIT via the website, applications should be made in writing to VOXIT.

Copyright & Trademarks

All material in these pages, including layout, presentation, text, logos, icons, photos, and all other artwork and material is Copyright © VOXIT™ all rights reserved, unless otherwise stated.

Use of any material in these pages including reproduction or transmission in any form by any means electronic, mechanical, photocopying, recording or otherwise, or stored on any retrieval system of any nature of any material in these pages for non-commercial purposes may be made without permission. No commercial use of any material is authorised without the express permission of VOXIT.

Information contained in, or derived from these pages must not be used for the development, production or marketing of a competing program or for any other act which infringes copyright.